How our users rated us 2017/18

%

Complaints this year:

Clients seen this year:

%

Satisfaction:

“they were excellent. I couldn’t have done it without their help”

now I can sleep at night

“they were excellent. I couldn’t have done it without their help”

“cant thank you enough for what you have done”

“[another organisation] were not very helpful, didn’t give me enough time and refused to fill out the form with me. I went to one voice and they give me the time i need for my depression so i could do it over 4 sessions.”

“helped me to understand what kind of evidence i needed to get”

“No one listened to us until one voice [advocacy service] came on board”

“very happy. She got [CEO of Housing provider] to ring me and help me solve problem”

“they did it in easy read so i could understand”

“i was very nervous about coming to see an advocate. It took me 2 appointments to get here, but i have been met with kindness and understanding and [advocate] is doing the best to help me”

Easy to talk to … very thourough

“One Voice [advocacy service] has been a godsend”

“it was very quick. They arranged me a food parcel on the same day -I hadnt eaten for 3 days”

“I knew what I wanted to say, but didn’t know how to get do it They helped me write a professional letter that got results”

Fantastic service – very professional but still friendly”

“cant thank you enough for what you have done”

“Penn Hospital sent me to the advocacy [service], and finally i am not alone to deal with all this debt and benefits cut off”

“This service is essential to people with depression and anxiety”

“they gave me reassurance and peace of mind. I was able to access the service through the LGBT drop-in”

“home visit is very good”

“excellent research on a very complicated continuing care law matter”

Fantastic service – very professional but still friendly

I would not of been able to sort it out with out the great support and understanding from all of you and talking to me as a person

“they were excellent. I couldn’t have done it without their help”

This page lists some of the comments you have made about our service.

People say lots of nice things about us. But we also need to know when we can do better.

So any complaint, or criticism or suggestion is also included on this page, plus what we have done in response.

Tell us what you think about us, so we can make the service better for you.