Wolverhampton disabled people's information service service

helping you to help yourself


One Voice is no longer running an advocacy service in Wolverhampton.We have been able to help disabled people and carers for many years, but now that time has come to an end.

We will be keeping our website up for a further year, so please download anything you think you might need in the future.

If you need help with Benefits you must use Citizens Advice Bureau, – you need to go to their nearest office to use the service, they do not have an appointment booking system.
If you are over 50,you can use AgeUK.

If you need help with debt or housing, or complaints, or other issues, please see if any of our downloads can help you.

If you need help with a child protection issue, please tell the social worker. If you cannot understand the proceedings, make sure they know this. If you have an impairment, they must make resonable adjustments so you can understand and take part in what happens.

If you have a housing or payment issue with Wolverhampton Homes, please contact them.

If you need help with something to do with your rights under the Care Act, please contact Pohwer: 0300 456 2370 or email pohwer@pohwer.net.

If you need help with forms like the Blue Badge form or Council Tax Reduction, or Warm Front Grant, fill in the form as best as you can – check if our downloads or directory will help. Remember to answer the questions, give as much information as possible, and if you dont understand the question, write that on the form. Try to get a friend or family member, or member of any groups you go to to help. Only ask people you know and trust.

If you know someone who has difficulties with reading and writing, make sure s/he lets the appropriate authorities know.

Councils, Health Authorities, and other places that provide services have a legal duty to give you information and help in a way you can understand, make sure your friend/neighbour/family member, knows this and tells the service provider this.

If you are having trouble with any of these things, contact your M.P.s office, or contact your local councillor – they serve you and have a duty to help you, or tell you about someone who can.

If you have problems having your say or being listened to, contact your councillor.

If you are feeling isolated or lonely, check our Directory for social groups in Wolverhampton. Also, Wolverhampton Homes runs a befriending group for disabled people you can fill in a form online to ask to join it:


If someone is bullying you by taking your money or threatening you, or belittling and mocking you, you can report it and get help:

  • Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4:30pm call 01902 551199
  • For emergencies out of above hours 01902 552999
  • If immediate action is needed dial 999


Our best wishes to you all, for an independent future.

One Voice


Road closures City Centre

  The City Centre Victorian Christmas market is planned for 13th December to 16th December and will have an impact on parking etc. as there will be road closures in place on these dates. Queen Square / Lichfield Street closed in both directions between its junctions...

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ESA and fitness for work

The rules governing ESA fitness for work, include one known as regulation 29. This rule is for people who dont get the points they need in order to be found not fit for work. The regulation states that if a person should be treated as if s/he is not fit for work, and...

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Donate to Alzheimer’s Society

Help Paul a volunteer with the Alzheimer's Society to raise money for their work supporting people with Alzheimer's in the West Midlands by donating directly to his fundraising page - https://www.justgiving.com/Paul-Ryder5. JustGiving sends your donation straight to...

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Windrush Discrimination Continues

We have all heard the news stories on the disgraceful way the British Government is treating the British people who came here on the Windrush and other ships. People who were invited here to fill the gaps in the Labour Force. The Windrush generation were citizens who...

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Universal Credit Legal Case

Universal Credit is now up and running in Wolverhampton for all new claims for adults (excluding PIP). New claims for ESA now come under the umbrella of Universal Credit. But severely disabled people without a carer are penalised under this system and losing between...

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Ex-army helpline

A helpline for ex-soldiers who are experiencing poor mental health, after they have left the army starts today. The helpline will be funded by the Ministry of Defence, and can be used 24 hours a day, 7 days a week. The helpline number is - 0800 323 4444

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Get out and do something!

Loneliness and isolation are linked to poor health and wellbeing, especially in the colder months, older or disabled people can get quite isolated and go for days without seeing or speaking to anyone. Family carers also often do not get out and take some social time...

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Benefits Sanctions

In the last 10 years, over a million disabled people have had their benefits stopped with sanctions. If this is you, and you had good reason to miss an appointment, appeal right away. You must ask for a Mandatory Reconsideration, and explain why you missed the...

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Carers under stress

According to research published this month, almost 8 million informal carers across the UK are under significant stress and financial strain, - 15% of the population see themselves as informal carers, and 10% have been informal carers in the past. So a quarter of the...

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